Frequently Asked Questions

Shopping

  • How long will it take to receive my order?

    Orders that need to be dispatched within the Kathmandu valley will be delivered within 24 hours. Otherwise, delivery outside the valley requires 2-3 working days based on the location.

  • What is the delivery charge?

    InfoTechs Nepal is offering free delivery services all over Nepal. You can now order your favorite laptops without having to worry about the delivery charge

Payment

  • What payment methods are accepted during laptop purchase?

    Customers can make the payment using any of these easy methods
    1. Cash on Delivery (only for the delivery within the Kathmandu valley)
    2. Using PayTime, our payment partner
    3. Through eSewa, direct bank transfer or Fonepay

Orders & Returns

  • How do I place an Order?

    You can place the order following any of these 2 easy steps:-
    Using the website
    Customers can easily place their order through our website. Our website is user-friendly, easy to navigate, and informational. Place your order in these three easy steps:Step 1: Simply choose your favorite product(s) and hit the “buy now” button.

    Step 2: Next, you need to hit the “Checkout” button to proceed with your order.

    Step 3: You can make your payment by selecting any of our payment methods- PayTime, COD, or Bank Transfer.

    Step 4: Lastly, to confirm your order our team will contact you shortly.
    Direct phone call
    Do not want to follow these lengthy steps? That’s okay! We have made things easier for you; we are also taking orders directly over the phone. All you need to do is give us a call at 01-5916025/9801976355

  • How Can I Cancel Or Change My Order?

    InfoTechs Nepal team is always prepared for fast and reliable customer support. In case you need to change or cancel your order, give us a call at 01-5916025/9801976355, and your job is done – as simple as that.

  • Do I need an account to place an order?

    No, you don’t need to create an account to place an order. Just add the product you want to order to the cart and hit the checkout button to proceed with the order.

  • How Can I Return a Product?

    Return policy is only applicable if a wrong/ different/ damaged product is delivered to you. So we highly request that you make a firm buying decision after consulting with our team.